● Not happy? We'll make it right

Return & Refund Policy

We want every visit to Are Square Coffee to be a great one. This policy explains what we do if something isn’t right with your order, and how refunds work for events and catering.

Last updated: 26 September 2026

Applies to rsquarecoffee.com & our Amaya Mall café

1. Our promise

Food and drinks are made fresh to order, so they cannot be returned once served. But if we get something wrong, we will always try to fix it: usually by remaking your item, and otherwise with a refund.

2. Café orders

Please let our team know before you leave the café if:

You received the wrong item.
Your food or drink has a quality problem, for example it is not prepared as described or is not fresh.
Something is missing from your order.

We will remake the item or replace it with another item of the same value. If we cannot, we will refund that item. Please keep your receipt, as we may ask for it.

We are not able to offer refunds for a change of mind once an item has been prepared, or for items that were mostly consumed before a problem was reported.

3. Selfie on Latte prints

If a print is unclear because of a problem on our side, such as a printer fault or poorly prepared foam, we will reprint it on a fresh drink at no charge.
Print results depend on the photo you share. We are happy to help you choose a better photo, but we cannot refund a print made from a low-quality, dark or very detailed image that was printed correctly.
If we refuse to print an image under our Terms of Service, you can choose another image or cancel the print add-on before it is made.

4. Delivery and third-party apps

If you ordered through a delivery app, please report any problem through that app first, as the order, payment and refund are handled under the app’s own policy. If you need our help, email info@rsquarecoffee.com with your order number and we will work with the platform to resolve it.

5. Events, catering and bulk orders

Events, catering and large orders are confirmed with a written quote. Unless your quote says otherwise, the following applies to your deposit:

Cancelled [7 or more days] before the event: full refund of the deposit.
Cancelled [3–6 days] before the event: [50%] of the deposit refunded.
Cancelled less than [72 hours] before the event: the deposit is non-refundable, as ingredients and staff have been arranged.
Date changes are free if requested at least [7 days] before the event, subject to availability.

If we have to cancel an event for reasons within our control, we will refund all amounts you paid for it.

6. How refunds are paid

Refunds are made to the original payment method. Cash payments are refunded in cash in the café.
Card refunds are processed by us within [5 business days]. Your bank may take additional time to show the refund on your statement.
Event deposits paid by bank transfer are refunded to the same account.

7. Your legal rights

This policy does not affect your rights as a consumer under UAE law, including Federal Law No. 15 of 2020 on Consumer Protection.

8. Contact us

To report a problem or ask about a refund, contact us with your receipt or order details:

Are Square Coffee
[Legal company name as per trade licence]
Shop G-12, Ground Floor, Amaya Mall, Downtown Dubai, United Arab Emirates
Email: info@rsquarecoffee.com
Phone: +971 4 123 4567

Questions?

We are happy to help

Email info@rsquarecoffee.com or send us a message and our team will reply.